Version 24 September 2026
This Copyright and Content Complaints Policy is issued by Pallarium, a prototype service run before incorporation by its founder (the "Company"). It is a Policy within the meaning of Section 1.1(nn) of the Master Terms of Service, is incorporated into the Acceptable Use Policy by Section 2.5 of that Policy, and forms part of the Agreement with the rank of the Acceptable Use Policy under Section 2.3 of the Master Terms of Service. It sets out the procedures by which the Company receives and handles notices of claimed infringement of Intellectual Property Rights and notices of unlawful content concerning the Service. Section 2.7 of the Acceptable Use Policy applies to it.
1.1 Definitions. In this Policy:
(a) "Affected User" means the Customer, Authorised User or other User who submitted, saved or controls the Hosted Content that is the subject of a Notice.
(b) "Business Day" means a day other than a Saturday, a Sunday, a public holiday in the State of Delaware or a federal public holiday in the United States.
(c) "Complainant" means the person who submits a Notice, and any person on whose behalf it is submitted.
(d) "Counter-Notice" means a counter notification that complies with Section 6.1.
(e) "Copyright Notice" means a notification of claimed copyright infringement that complies with Section 4.1.
(f) "Designated Agent" means the agent designated by the Company under 17 U.S.C. § 512(c)(2) and identified in Section 3.
(g) "DSA" means Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services.
(h) "Hosted Content" means Customer Content, including Saved Calculations and Input Data, stored in the Service at the request of a User.
(i) "Illegal Content Notice" means a notice that complies with Section 11.2.
(j) "IP Complaint" means a complaint that complies with Section 8.1 or Section 9.1.
(k) "Material" means any Hosted Content, Company Materials or other information made available in or through the Service that is identified in a Notice.
(l) "Master Terms of Service" or "Terms" means the Master Terms of Service of the Company, as amended from time to time.
(m) "Notice" means a Copyright Notice, an IP Complaint or an Illegal Content Notice.
(n) "Repeat Infringer" has the meaning given in Section 7.2.
(o) "Statement of Reasons" means a statement that complies with Section 11.5.
1.2 Terms defined elsewhere. Capitalised terms used but not defined in this Policy have the meanings given to them in the Master Terms of Service, the Acceptable Use Policy and the Supplier Directory Terms, each published by the Company on the Site.
1.3 Interpretation. Sections 1.3 and 1.4 of the Acceptable Use Policy apply to this Policy.
2.1 Procedures. This Policy governs:
(a) notifications of claimed copyright infringement under 17 U.S.C. § 512(c)(3);
(b) counter notifications under 17 U.S.C. § 512(g)(3);
(c) complaints of infringement of trademarks, database rights and other Intellectual Property Rights;
(d) notices of illegal content under Article 16 of the DSA, where the DSA applies;
(e) complaints concerning Company Materials, including the Directories, the Well Library and quotations from the works of third parties; and
(f) requests by the owners of Third-Party Data.
2.2 Supplier Directory listings. Requests by a Listed Company for the correction or removal of its Listing are governed by Sections 10.1 to 10.7 of the Supplier Directory Terms. A notice under Section 10.8 of the Supplier Directory Terms that asserts the infringement of any Intellectual Property Right is handled under this Policy, and is effective as a Copyright Notice or an IP Complaint when it contains the information required by Section 4.1, 8.1 or 9.1, as applicable.
2.3 Prohibition. The Company prohibits the use of the Service to infringe the Intellectual Property Rights of any person. The Acceptable Use Policy applies.
2.4 Handling of Hosted Content. Every act of the Company under this Policy in respect of Hosted Content, including locating, reviewing, preserving, removing, disabling access to, restoring and deleting it, is done under Sections 12.2, 12.4 and 12.8 of the Terms. Where Hosted Content contains Personal Data governed by the Data Processing Addendum, the Company processes that Personal Data only to the extent that the Data Processing Addendum permits, and this Policy forms part of the Documented Instructions described in Section 4.1 of the Data Processing Addendum.
2.5 Notices under the Terms. A Notice is not a notice under Section 38 of the Terms, and a notice under Section 38 of the Terms is not a Notice.
3.1 Agent. The Designated Agent of the Company to receive notifications of claimed infringement is:
The operator of Pallarium Pallarium No postal address is published before incorporation Telephone: none published Electronic mail: hello@pallarium.com, with the subject "Copyright Notice"
3.2 Registration. No designation is registered with the United States Copyright Office before incorporation, and the safe harbour of 17 U.S.C. § 512(c) is not claimed. A notice sent to the electronic mail address above is received and acted on under Section 4 all the same, and the designation is registered when the company is incorporated.
3.3 Use of the channel. The Designated Agent receives Copyright Notices and Counter-Notices only. Any other communication sent to the Designated Agent is not deemed received by the Company for any other purpose.
4.1 Contents. A notification of claimed copyright infringement is effective only if it is a written communication provided to the Designated Agent that includes substantially the following:
(a) a physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;
(b) identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
(c) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Company to locate the material, including its exact address on the Site or other precise identification;
(d) information reasonably sufficient to permit the Company to contact the Complainant, such as a postal address, a telephone number and, if available, an electronic mail address;
(e) a statement that the Complainant has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent or the law; and
(f) a statement that the information in the notification is accurate, and, under penalty of perjury, that the Complainant is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
4.2 Form and language. A Copyright Notice shall be submitted by electronic mail or by post to the Designated Agent, in English or accompanied by a translation into English.
4.3 Deficient notices. A notification that fails to comply substantially with Section 4.1 is not effective and is not taken into account in determining whether the Company has knowledge of any infringing material or activity. Where such a notification complies substantially with Sections 4.1(b), 4.1(c) and 4.1(d), the Company will promptly attempt to contact the Complainant or take other reasonable steps to assist in the receipt of a notification that complies substantially with Section 4.1.
4.4 Misrepresentation. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees. The Company may recover from any Complainant every loss, cost and expense that it incurs as a result of any Notice that is false, misleading or submitted in bad faith.
5.1 Removal. Upon receipt of a Copyright Notice, the Company will expeditiously remove, or disable access to, the Material identified in it, to the extent that the Material resides on a system or network controlled or operated by or for the Company.
5.2 Notification of the Affected User. Where Material that is Hosted Content is removed or disabled under Section 5.1, the Company will take reasonable steps promptly to notify the Affected User, and may provide to the Affected User a copy of the Copyright Notice, including the name and contact details of the Complainant.
5.3 Discretion. The Company is not required to adjudicate any claim of infringement. The Company may, at its sole discretion: (a) request further information from the Complainant; (b) decline to act on any notification that it considers incomplete, unsubstantiated or manifestly unfounded, or that concerns material that it considers lawful; (c) remove or disable access to Material beyond the scope of the notification where it considers it prudent; and (d) suspend or restrict the relevant Account pending resolution.
5.4 Good faith removal. The Company is not liable to any User or other person for any removal of, or disabling of access to, any Material in good faith under this Policy, whether or not the Material is ultimately determined to be infringing.
6.1 Contents. A counter notification is effective only if it is a written communication provided to the Designated Agent that includes substantially the following:
(a) a physical or electronic signature of the Affected User;
(b) identification of the Material that has been removed or to which access has been disabled, and the location at which the Material appeared before it was removed or access to it was disabled;
(c) a statement under penalty of perjury that the Affected User has a good faith belief that the Material was removed or disabled as a result of mistake or misidentification of the Material to be removed or disabled; and
(d) the name, address and telephone number of the Affected User, and a statement that the Affected User consents to the jurisdiction of the Federal District Court for the judicial district in which that address is located or, if that address is outside the United States, for any judicial district in which the Company may be found, and that the Affected User will accept service of process from the Complainant or an agent of the Complainant.
6.2 Procedure. Upon receipt of a Counter-Notice, the Company will promptly provide the Complainant with a copy of it, including the name, address and telephone number of the Affected User, and inform the Complainant that the Company will replace the removed Material or cease disabling access to it in ten Business Days. The Company will replace the removed Material, or cease disabling access to it, on the tenth Business Day following receipt of the Counter-Notice, and in any event not less than ten and not more than fourteen business days following that receipt within the meaning of 17 U.S.C. § 512(g)(2)(C), unless the Designated Agent first receives notice from the Complainant that the Complainant has filed an action seeking a court order to restrain the Affected User from engaging in infringing activity relating to the Material on the Service.
6.3 Other grounds preserved. Nothing in this Section 6 obliges the Company to replace, or to cease disabling access to, any Material that the Company has removed or disabled on any ground other than a Copyright Notice, including any breach of the Agreement, or that belongs to an Account that has been suspended, terminated or deleted.
7.1 Policy. The Company terminates, in appropriate circumstances, the Accounts and the access to the Service of Users who are Repeat Infringers.
7.2 Repeat Infringer. A User is a Repeat Infringer if (a) two or more effective Copyright Notices or IP Complaints concerning Material submitted, saved or controlled by that User have resulted in the removal or disabling of Material and have not been answered by an effective Counter-Notice that led to the replacement of the Material; (b) a court or other competent authority has found that User to have infringed the Intellectual Property Rights of any person by means of the Service; or (c) the Company otherwise determines, in its sole discretion, that the User has repeatedly infringed, or has knowingly infringed, the Intellectual Property Rights of any person by means of the Service.
7.3 Single instance. The Company may terminate an Account or access upon a single instance of infringement where the circumstances warrant.
7.4 No new Account. A User whose Account or access has been terminated under this Section 7 shall not open or use any other Account, directly or through any other person.
8.1 Contents. A complaint of trademark infringement shall be sent by electronic mail to hello@pallarium.com with the subject "Trademark Complaint", and shall include:
(a) the full name, postal address, telephone number and electronic mail address of the Complainant, and of the owner of the trademark if different;
(b) the trademark concerned, the jurisdictions and the goods and services for which it is registered, and the registration numbers, or, for an unregistered trademark, the basis of the rights claimed;
(c) identification of the Material concerned and information reasonably sufficient to permit the Company to locate it;
(d) a description of the manner in which the Material is alleged to infringe the trademark;
(e) a statement that the Complainant has a good faith belief that the use of the trademark in the manner complained of is not authorised by the owner, its agent or the law;
(f) a statement that the information in the complaint is accurate and that the Complainant is the owner of the trademark or is authorised to act on the owner's behalf; and
(g) a physical or electronic signature of the Complainant.
8.2 Handling. The Company reviews each trademark complaint and takes the action that it considers appropriate. The Company does not adjudicate disputes between third parties, and may decline to act on any complaint that requires complex legal analysis or factual investigation, including any complaint concerning the use of a name or mark to identify its owner or the owner's goods, services or standards. The Company may provide a copy of the complaint, including the name and contact details of the Complainant, to the Affected User.
9.1 Contents. A complaint of infringement of any database right or other Intellectual Property Right, other than copyright and trademarks, shall be sent by electronic mail to hello@pallarium.com with the subject "IP Complaint", and shall include the information described in Section 8.1, with the necessary changes, together with identification of the right claimed and of the jurisdiction in which it subsists.
9.2 Handling. Section 8.2 applies to every complaint under this Section 9.
10.1 Company Materials. Any person who considers that any Company Materials, including any entry of a Directory or of the Well Library, any description, or any quotation from the work of a third party, infringe its Intellectual Property Rights may submit a Notice under Section 4, Section 8 or Section 9, as applicable. The Company reviews each such Notice and may, at its sole discretion, modify, remove or retain the Material concerned.
10.2 Owners of Third-Party Data. The owner of any Third-Party Data identified on the Sources Page may request, by electronic mail to hello@pallarium.com with the subject "Sources", the correction of any attribution, the removal of any attribution, or the cessation of any use. The Company implements every such request that the applicable licence requires it to implement, to the extent reasonably practicable and within the period, if any, prescribed by that licence.
10.3 No admission. No receipt of any Notice or request, and no action taken in response to it, constitutes an admission of any fact or of any liability by any Company Party.
11.1 Application. This Section 11 applies to the extent that the DSA applies to the Service.
11.2 Submission. Any individual or entity may notify the Company of the presence on the Service of specific items of information that the individual or entity considers to be illegal content, by electronic mail to hello@pallarium.com with the subject "Illegal Content Notice". The notice shall contain:
(a) a sufficiently substantiated explanation of the reasons why the individual or entity alleges the information in question to be illegal content;
(b) a clear indication of the exact electronic location of that information, such as the exact address or addresses on the Site, and, where necessary, additional information enabling its identification;
(c) the name and electronic mail address of the individual or entity submitting the notice, except in the case of information considered to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU; and
(d) a statement confirming the bona fide belief of the individual or entity submitting the notice that the information and allegations contained in it are accurate and complete.
11.3 Confirmation of receipt. Where an Illegal Content Notice contains electronic contact information of the person who submitted it, the Company sends a confirmation of receipt to that person without undue delay.
11.4 Decision. The Company processes every Illegal Content Notice and takes its decision in a timely, diligent, non-arbitrary and objective manner, and notifies the person who submitted it of its decision without undue delay, together with information on the possibilities for redress in respect of that decision. Where the Company uses automated means for the processing of a notice or for the decision, it says so in that notification.
11.5 Statement of Reasons. Where the Company restricts the visibility of, removes or disables access to any Hosted Content, suspends or terminates the provision of the Service in whole or in part, or suspends or terminates an Account, on the ground that Hosted Content is illegal content or incompatible with the Agreement, it provides the Affected User, where the Affected User's electronic contact details are known to the Company, with a statement that sets out:
(a) the restriction imposed and, where relevant, its territorial scope and its duration;
(b) the facts and circumstances relied on, including whether the decision was taken pursuant to a notice or on the Company's own initiative and, where strictly necessary, the identity of the person who submitted the notice;
(c) where applicable, the use made of automated means in taking the decision;
(d) where the decision concerns allegedly illegal content, the legal ground relied on and the reasons for which the content is considered illegal on that ground;
(e) where the decision is based on the alleged incompatibility of the content with the Agreement, the contractual ground relied on and the reasons for which the content is considered incompatible with that ground; and
(f) the possibilities for redress available to the Affected User, including the review described in Section 11.6 and judicial redress.
11.6 Review. An Affected User may request a review of any decision described in Section 11.5 by electronic mail to hello@pallarium.com with the subject "Review", within six months of the decision, stating the grounds of the request. The Company reviews the decision and informs the Affected User of the outcome.
11.7 Criminal offences. Where the Company becomes aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of any person has taken place, is taking place or is likely to take place, it informs the competent law-enforcement or judicial authorities as required by Article 18 of the DSA.
12.1 Single point of contact. The single point of contact of the Company for Member States' authorities, the European Commission and the European Board for Digital Services, and for recipients of the Service, is: hello@pallarium.com.
12.2 Languages. Communications to the single point of contact may be made in English.
12.3 Legal representative. No legal representative has been designated under Article 13 of the DSA. One is designated if and when that Article applies to the Service, and is named here.
13.1 The Company acts upon orders issued by competent judicial and administrative authorities in accordance with Applicable Law, and may inform the Affected User of any such order unless prohibited from doing so.
14.1 The Company may, after a warning, suspend for a reasonable period the processing of notices and complaints submitted by any person who frequently submits notices or complaints that are manifestly unfounded, and may suspend for a reasonable period the provision of the Service to any User who frequently provides Hosted Content that is manifestly illegal.
15.1 No obligation to monitor. Nothing in this Policy imposes on the Company any general obligation to monitor any Hosted Content or to seek facts or circumstances indicating illegal activity.
15.2 Disclosure. The Company may disclose any Notice, Counter-Notice, request or related correspondence, including the personal data contained in it, to the Affected User, to the Complainant where this Policy so provides, to its professional advisers and to any competent authority or court, and processes such personal data in accordance with the Privacy Policy.
15.3 Other remedies preserved. Nothing in this Policy limits any right or remedy of the Company under the Agreement or at law, or creates any right in favour of any person who is not a party to the Agreement, except as expressly stated in Sections 5, 6 and 11.
15.4 No legal advice. Nothing in this Policy, and no communication from the Company under it, constitutes legal advice to any person.
15.5 Amendment. The Company may amend this Policy at any time. Each amended version bears a new Version identifier and takes effect in accordance with Section 31 of the Terms, save that, as regards a Complainant and any other person who is not a party to the Agreement, it takes effect upon its publication on the Site. A Notice or Counter-Notice is processed under the version in effect when it is received.
15.6 Language. This Policy is drawn up in English. Any translation is provided for convenience only, and the English version prevails.
15.7 Governing law and disputes. This Policy, and every dispute, claim or controversy arising out of or in connection with it, is governed by the law stated in Section 34 of the Terms and, as between the Company and any party to the Agreement, resolved in accordance with Sections 35 to 37 of the Terms. A Complainant, by submitting a Notice, submits to the jurisdiction of the courts referred to in Section 35.5 of the Terms in respect of every claim of the Company under Section 4.4. This Section 15.7 is without prejudice to (a) the consent to jurisdiction contained in a Counter-Notice under Section 6.1(d); (b) any action referred to in Section 6.2; (c) 17 U.S.C. § 512; and (d) any right of redress before a court or authority that the DSA confers on any person where the DSA applies.